At 2Funky Complex, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, including when you visit our website, purchase tickets, or attend events.
1. Information We Collect
We may collect and process the following personal data:
- Identity Data: Name, date of birth, and gender.
- Contact Data: Email address, phone number, and postal address.
- Transaction Data: Payment details and purchase history.
- Technical Data: IP address, browser type, and browsing activity on our website.
- Marketing Preferences: Your preferences for receiving communications from us.
2. How We Collect Your Information
We collect information in the following ways:
- When you sign up for our mailing list or register on our website.
- When you purchase tickets, merchandise, or services from us.
- When you engage with us on social media or contact us directly.
- Through cookies and tracking technologies when you browse our website.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process ticket sales and event bookings.
- To provide customer service and respond to enquiries.
- To send you marketing communications.
- To improve our website, services, and customer experience.
- To comply with legal obligations and prevent fraud.
4. Sharing Your Information
We do not sell your data to third parties. However, we may share your information with:
- Payment providers for secure transactions.
- Ticketing partners to process your bookings.
- Marketing platforms (such as email service providers).
- Law enforcement or regulatory bodies if required by law.
5. Data Security
We take appropriate security measures to protect your personal data from unauthorised access, disclosure, or loss. However, no online transmission is completely secure, so we encourage you to take precautions when sharing your information.
6. Your Rights
You have the right to:
- Access, update, or delete your personal data.
- Opt out of marketing communications at any time.
- Request that we restrict processing of your data.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.
8. Cookies & Tracking
We use cookies to improve your browsing experience. For more details, please see our Cookie Policy.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website.
For any questions regarding this policy, please contact us at info@2funkycomplex.co.uk